Frequently Asked Questions

Find answers to the most commonly asked questions.

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Questions
Billing/Invoicing
  Q:  How can I change my billing address?
  Q:  How do I get a copy of my invoice?
  Q:  How do I get an aging of my account at UEI Group?
  Q:  How soon after I send in my payment will my account be credited?
  Q:  I have recieved a pink reminder. How do I confirm payment has been recieved?
  Q:  I need to request a credit to my account. Who do I talk to about this?
  Q:  What bill payment options are available to me?
  Q:  What is the Phone and Fax Number of Accounts Receivable?
  Q:  What should I do if I disagree with a charge on my bill?
  Q:  Who should I ask for in accounts receivable?
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Answers
Billing/Invoicing
  Q:   How can I change my billing address?
  A:   Give us a call at 1-800-221-9059 or (913) 541-0503 or alternatively via FAX at (913) 541-0503. Or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462. Provide for us the new information and we will make the necessary changes.
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  Q:   How do I get a copy of my invoice?
  A:   To recieve a copy of your invoice you will need to call our accounting department at in the United States at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   How do I get an aging of my account at UEI Group?
  A:   To recieve an aging of your account you will need to call our accounting department in the United States at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   How soon after I send in my payment will my account be credited?
  A:   Allow 5 to 10 business days for your payment to show up on our records.
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  Q:   I have recieved a pink reminder. How do I confirm payment has been recieved?
  A:   You may either call our Accounts Receivable department at (913) 599-0600 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   I need to request a credit to my account. Who do I talk to about this?
  A:   To speak to our accounting department please call (913) 599-0600 for our offices in the United States or for our offices in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   What bill payment options are available to me?
  A:   You may pay your bill either with a credit card (Mastercard, Visa, or American Express) or by a check.
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  Q:   What is the Phone and Fax Number of Accounts Receivable?
  A:   To speak with accounts receivable you will need to call 1-800-544-8974 toll free or you may call 913-599-0600. Our fax number is 913-599-1963. Alternatively for our office in the United Kingdom please call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462.
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  Q:   What should I do if I disagree with a charge on my bill?
  A:   Call our customer service department at (913) 541-0503 or 1-800-221-9059 or in the UK call +44 (0) 1903 750888 or by FAX at +44 (0) 1903 750462. We will research the issue with you to determine the error.
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  Q:   Who should I ask for in accounts receivable?
  A:   Danice Kolasa is our representative in the account receivable department. She will be happy to assist you.
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